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Editor's Note

Business Intelligence

Nov 09 2014 | By Kelley Donahue
I’ve always been a huge fan of anything that helps raise the bar in our industry—which is why I especially enjoyed Winn Claybaugh’s Masters October audio program (mastersaudioclub.com) featuring...
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Editors Note: Talk This Way

Mar 04 2014 | By Kelley Donahue
Geoffrey Tumlin’s book, which recently crossed my desk, lends much validity to my contention that dialogue in the salon world is every bit as important as the services carried out there. In Stop...
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The Me Generation

Jan 30 2014 | By Kelley Donahue
I got the chance to hang out with salon owners at quite a few holiday celebrations, and two topics that repeatedly came up in conversations were staffing and Millennials—an 80-million-strong group...
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Editor's Note: No Time Like the Present

Dec 01 2013 | By Kelley Donahue
With clients amping up the number of visits they’re making to the salon to ensure they look their best on the holiday party circuit, ’tis the season to impress them with outstanding customer service...
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Kelley Donahue

Business Intelligence

Oct 03 2013 | By Kelley Donahue
Like many of her peers, Wendy McCown started her professional beauty career embracing the mindset that she was first and foremost an artist—business wasn’t on her radar. “When I went to beauty school...
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Back to Business

Aug 20 2013 | By Kelley Donahue
It’s hard to believe that summer is nearly over and fall and winter are looming large on the horizon—the two seasons when clients’ calendars are jam-packed with back-to-school activities, homecoming...
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Star Bright

Aug 06 2013 | By Kelley Donahue
Just as we were wrapping up this issue, I received word of Kenneth Battelle’s passing. This was a major loss for our industry. Simply called Kenneth by his celebrity clientele and peers, the...
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New and Notable

Jul 04 2013 | By
New and Notable
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Editors Note: The 10 Commandments

Jun 30 2013 | By Kelley Donahue
Eden Sassoon certainly is a chip off the old block. A member of hairstyling royalty, this daughter of Vidal Sassoon isn’t just following in her father’s footsteps with the opening of her namesake...
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