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Carrie Watson

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on Jun 01, 2005
A few years ago, John and Maria Scarduzio thought about retiring and selling the thriving salon they had managed together since 1978, in Drexel Hill, PA. But then they had a change of plans. "A lot of our clients have been coming to us for 27 years, and now their children and their children's children are
on Apr 01, 2005
We've all seen her—the teenage girl who walks timidly into the salon with her shoulders taut, sitting nervously in the waiting room with her coat still on, biting her nails or clutching a magazine. How should you respond? Not only is learning to recognize and interpret your clients' body language an

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