How to Deal with a Challenging Guest in the Salon

Sam Villa and education director Andrew Carruthers

Managing challenging guests in the salon is just that—challenging. Having the tools to effectively communicate with an upset guest is very important. Listen to these salon-coaching tips to learn how to handle challenging guests in the correct way. Most unhappy people want to be heard and they want their situation to be recognized. Be a good listener to diffuse the situation and then ask what you can do to make it better.