I’m sure that like me, you too have built up some great professional relationships with your clients over the years—relationships based on genuine friendships and professional respect for your skill as a hairdresser. I’m also sure that it’s not just me that occasionally has a client whose pushed your patience and professionalism to breaking point.
It’s important for you and your team to always treat clients with professional courtesy and respect, but if a client doesn't treat you and your team with that same respect and dignity, then it's time to tell them that they are no longer welcome in the salon.