What’s the single most important job you have as an owner or manager? Here’s a clue: It's not being the busiest stylist, selling the most retail or doing the most rebooking— that’s the job of your top stylists. The most value you can add, and arguably the most important job you have, is getting your team to execute consistently extraordinary service experiences. That is the single most important outcome you can aim for today and every day, but how?