How to Communicate with Unhappy Salon Guests

photo courtesy of Sam Villa

Most salons guests that are unhappy simply want to be heard. By listening to them, salon owners and stylists have the power to diffuse and even solve most problematic situations. In this video, Andrew Carruthers, education director for Sam Villa, discusses how you can communicate with unhappy clients and stop the issue at hand before it becomes any larger. 

 

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