How to Communicate with Unhappy Salon Guests

photo courtesy of Sam Villa

Most salons guests that are unhappy simply want to be heard. By listening to them, salon owners and stylists have the power to diffuse and even solve most problematic situations. In this video, Andrew Carruthers, education director for Sam Villa, discusses how you can communicate with unhappy clients and stop the issue at hand before it becomes any larger. 

 

Suggested Articles

A new body of work from Michelle Rooney and Stewart Craig captivates with dramatic hues and entrancing makeup.

Inside the world’s first hair salon that merges cutting-edge smart home technology with 30-plus years of hairstyling and color expertise.

A few things about the California dream team that you may not know.