They're Your Team, Not Your Family

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Antony WhitakerI often meet salon owners who tell me horror stories with absolute disbelief and frustration about their team members who have disappointed and let them down in their hour of need. When it’s your family, you will and should put up with all sorts of disappointments because they’re your family, and they would probably do the same for you. But a team is a different dynamic…

Antony Whitaker