Profit is a strange little beast. Leaders fight for it and obsess over it, but profit doesn’t mean cash in the bank. It’s like profit is some sort of sick mind game where you can be profitable and broke at the same time. Even crazier is that profit can be negative for extended periods and you’re still in business. And, the ultimate body blow is when you have to pay taxes profit even though there’s little or no cash. Clearly it’s better to show a profit than a loss, but wouldn’t it be nice if you could get some control over that little beast?
The good news is that you can control that little beast if you follow these five no-compromise lessons:
Lesson One: Profit is a measurement
Leaders monitor and drive productivity rates, client retention rates, gross profit margins, payroll costs, product and raw material costs, purchase frequency, return on investment (ROI), and other key benchmarks and financial ratios. Profit is simply another measurement to show how well the company is managing its variable and fixed costs over a specific date range, typically by month, quarter and fiscal year. The game is pretty simple; spend less than you take in and you will have profit. The most direct path to profit is to drive it just like your productivity and client retention rates—relentlessly.
Lesson Two: Profit isn’t cash and it never will be
Profit is an abstract. Profit is not cash in the bank. For example: If you sell a $100 gift card, the entire transaction occurs on the Balance Sheet. Cash goes up $100 and Gift Card Liability goes up $100. Nothing happens on the Profit & Loss Statement until the gift card is redeemed and officially recorded as a sale. But that doesn’t mean the $100 is still in your bank account patiently waiting to be called to active duty. The sales transaction (income) is connected to profit - not cash in the bank. Principle payments on debt occur on the Balance Sheet. Only interest expense appears on the Profit & Loss Statement. In this case, profit helps to pay down debt. In other words, continues losses will force you to incur more debt. As stated in lesson one, treat profit as a measurement and somewhere in that profit measurement you will find cash.
Lesson Three: Profit is behavior driven
Profit & Loss Statements and Balance Sheets are a numeric readout of your thinking and behavior as a leader and a company. The hardest job we have coaching leaders, especially entrepreneurs, is getting them to practice and live the fiscal behaviors that create profit. Unchecked and unjustified spending and financial decisions can and will keep a company in a perpetual cash crisis. Each and every expense must meet the “gotta have” or “nice to have” test. The problem is, entrepreneurs can justify anything. Nice to have’s can wait. Gotta have’s need to be funded out of cash or by incurring more debt. If you’re already burdened with debt, make do with what you have.
Lesson Four: Profit is systems driven
You don’t go on a long voyage without a plan consisting of maps, fuel, supplies, back-up equipment and contingencies. The plan is the system. The map is a system. Efficient use of fuel (cash) is a system. Everything is sequenced out in a system. Profit is no different. If you hate numbers and refuse to build and follow a cash-flow plan or budget, you may create profit out of dumb luck. But profit is a nasty little beast that avoids capture. Systems are the fiscal tools that create profit. Stop fighting them. They’re not difficult to master.
Lesson Five: Profit can and must be turned into cash
As stated earlier, you can be profitable and broke. Turning profit into cash is where the Balance Sheet comes in. If you’re Balance Sheet is showing more assets (what you own) than liabilities (what you owe), you have positive equity. (Assets = Liabilities + Equity) If your liabilities exceed your assets, you’re business is unhealthy and probably starving for cash. Excessive debt saps the financial life out of a company - no matter how busy and successful it appears to the rest of the world. Pay attention to your Balance Sheet. Pay down rather than add debt. Build cash reserves in a separate account and protect it from your entrepreneurial seizures. A few thousand dollars here and there will begin to add up into what I call “sleep good at night money.” If you don’t understand what your Balance Sheet is telling you, you need coaching now.
Lesson Six: Easy come, easy go
Profit is something you fight for - especially in these economic times. Building cash reserves is something you discipline yourself and your company to do. I’m talking military grade discipline here. Why? Because cash flow and cash reserves can go “poof” in a heartbeat. All it takes is a little leadership complacency or bad decision to throw your company into a cash crisis spiral. Profit is a beautiful thing to be cherished and protected. Otherwise, the profit beast will get out of control and wreck your world before you can say, “cash flew where?”
About: Neil Ducoff is the founder and CEO of Strategies, a business training and coaching company specializing in the professional beauty industry. Neil is a business trainer, coach, keynote speaker, an award-winning author, and the creator of the Team-Based Pay System. Neil is the author of Fast Forward, the definitive business resource book for salons and spas, and No-Compromise Leadership, winner of the 2010 IPPY Award for Business. Since 1993, Strategies has been transforming salon and spa businesses into dynamic, profitable, and sustainable team-based cultures. For more information on Neil and Strategies, go to www.strategies.com.