Salon Success: Why Ignorance Isn't Always Bliss

Antony Whitaker
Welcome to the 'The Two Minute Salon Manager' by Antony Whitaker. I always find it interesting to hear what goes on in a client's mind and how they deal with it. Recently, a friend told me about her disappointing color experience. As a salon owner, getting feedback from dissatisfied clients should be valued as an opportunity to get better. 

About: Antony Whitaker is Mr. Motivation! The ultimate educator and motivator, with a worldwide reputation based on more than 30 years experience in the hairdressing industry. He is internationally acclaimed as a gifted, multi award-winning stylist-turned-educator, motivator, business coach and best-selling author of the GROW book series. Twice named Australian hairdresser of the year. UK based Antony is now recognised and respected worldwide as the industry’s leading motivational speaker, having taken his message on management, money, marketing, team-building and retailing to more than 250,0000 hairdressers in more than 40 countries. His GROW series of inspirational books for hairdressers, salon owners and managers sets a new benchmark of business excellence for hairdressers. To find out more or to subscribe to his inspirational ‘Unplugged’ audio club featuring monthly interviews with industry icons, or to enquire about a limited amount of one to one telephone coaching for salon owners and managers visit here.