When Kelly Leahy opened her own salon suite last December, she hired an assistant that also doubled as her receptionist. To make things easier for both of them, McCormick implemented a text-only rule for booking appointments. Fast-forward to today, Leahy and her sister own a seven-chair salon—Revive Hair Salon in Toms River, NJ—and continue to utilize a text-only booking system. Here, she shares the benefits and why it works so well for her.
1. Clients Can Send Photos
2. Everything is on Record
Sometimes clients show up thinking they had an appointment on the wrong day or at the wrong time. Since everything is communicated over text, it's easy to rectify the situation and see where there was a mix up.
3. Keeping an Eye on Things
4. A Peaceful Salon Environment
Even when the salon is busy, clients can rest easy knowing their appointments and questions can be handled quickly via text. Plus, there's no phone ringing off the hook while they're getting their hair done.