Client Care Recommendations for Salons Serving Seniors

Stylist doing the hair of mature client
(Getty Images)

Here are recommendations from Leslie Perry, Executive Director of the Professional Beauty Association, for salons wishing to accommodate and welcome senior clients.

  • Team Training. Thoughtful care includes clear and compassionate communication and sensitivity to mobility or health challenges. Consider visual aids or written instructions when appropriate.
  • Accessibility. Ramps or lifts; wide and clutter-free pathways and doorways for walkers or wheelchairs; accessible restrooms; seating with proper support; and ensuring electrical cords are out of the way can create an easy-to-navigate space and welcoming environment for seniors.
  • Comfort and Relaxation. Soft lighting, soothing music, non-slip flooring, and a calm atmosphere help create a peaceful space.
  • Personalized Services. Tailor treatments to individual needs such as gentle skin care and facials, haircuts for thinning hair, or relaxing massages.
  • Health and Safety. Maintain high hygiene standards, using products gentle and safe for sensitive skin or health concerns.
  • Convenient Scheduling. Incentivize seniors to come in during slow times in the salon, to help them avoid crowds and feel more at ease.